Return & Refund Policy
Your happy shopping experience is our goal. If you are not satisfied with what you ordered, you can return your items under the policy below.
Return Eligibility
Please make sure to apply for a return within 30 days of receiving your package.
To be accepted for a return, your items must be:
- Unused and in the same new condition as when you got it.
- In the original box or bag with all tags, parts, and manuals.
- In good condition so it can be checked and resold.
Items sent back without original packaging or showing signs of damage, wear, or misuse cannot be refunded.
Non-Eligible Returns
We cannot accept returns for:
- Customized or personalized orders.
- Digital downloads or electronic goods.
- Gift cards or vouchers.
- Clearance items or final sale items.
- Items broken after delivery caused by user care issues.
Cancellation Policy
You may cancel an order within 12 hours of placing it. Please send us an email as soon as possible if you want to cancel.
Refund Processing
After your return arrives and passes our inspection, we will send your refund to your original payment card in 7 to 10 business days. Note that your card company may need extra processing time.
Return Shipping
You will need to pay for return shipping unless your order arrived broken, damaged, or wrong. Shipping costs will be shown during checkout.
Delivery Timelines
Order processing takes 2 to 4 business days. Shipping usually takes 7 to 15 business days.
Damaged or Incorrect Orders
If your package arrives broken, wrong, or incomplete, please keep all packaging materials and email us right away to resolve it.
If you have any questions about this Return & Refund Policy, please email us anytime.